Privacy Policy

Privacy Policy

Effective date: July 30, 2026

Gesser Services LLC (“Gesser Services,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to gesserservicesnj.com and to the ways you contact us (web forms, phone, email, and social messaging).

1. Who we are

Gesser Services LLC is a technical services company (HVAC, commercial refrigeration, commercial kitchen equipment, electrical, plumbing, and preventive maintenance) serving Atlantic City and nearby areas in New Jersey.

  • Phone: (609) 826-1174
  • Email: sbrito@gesserservicesnj.com
  • Service area: Atlantic City and nearby areas of New Jersey. We provide services at customer locations.

2. Information we collect

We collect information you give us directly and information collected automatically when you use our website.

  • Contact and service details: name, phone number, email address, service address, business name (for commercial clients), and a description of the equipment or issue.
  • Photos and files: images of equipment or the problem that you send us through the website or messaging.
  • Messages: messages you send through our website forms, Facebook Messenger, Instagram, WhatsApp, the chat assistant on our website, our automated assistant (ManyChat), SMS, or email.
  • Booking and payment information: appointment details and payments. Card payments are processed by our payment processor (Stripe). We do not store your full card number on our systems.
  • Automatic data: IP address, browser type, device information, pages visited, and similar analytics data collected through cookies and similar technologies.

3. How we use your information

  • To respond to your inquiries, provide quotes, and schedule and perform services.
  • To process deposits and payments and to send invoices and receipts.
  • To send service updates, appointment confirmations, reminders, and follow-ups by phone, SMS, or email.
  • To improve our website, services, and customer support.
  • To comply with legal obligations and enforce our terms.

4. Text messages (SMS)

If you provide your phone number and opt in, we may send you SMS messages about your inquiry, appointments, and service. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. See our SMS/Messaging Consent page for details. We do not sell or share your phone number or SMS opt-in with third parties for their marketing.

Automated (AI) assistant

Our website chat, social messaging channels, SMS line, and phone line may be answered first by an automated (AI) assistant that collects details about your request — such as your name, city, the equipment involved, and a description of the problem — so our team can follow up. Conversations may be stored as described in this policy. You can ask to speak with a person at any time.

5. How we share information

We do not sell your personal information. We share it only as needed with:

  • Service providers who help us operate, such as payment processing (Stripe), scheduling, messaging, email delivery, and website hosting.
  • Legal and safety purposes, when required by law or to protect our rights, customers, or the public.
  • Business transfers, if we are involved in a merger, acquisition, or sale of assets.

6. Cookies and analytics

Our website uses cookies and similar technologies to operate the site, remember preferences, and understand traffic. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

7. Data retention

We keep your information for as long as needed to provide services, meet legal, tax, and accounting requirements, and resolve disputes. When no longer needed, we delete or de-identify it.

8. Your choices and rights

  • You may request access to, correction of, or deletion of your personal information.
  • You may opt out of marketing messages at any time (reply STOP to texts, use the unsubscribe link in emails, or contact us).
  • To make a request, contact us at sbrito@gesserservicesnj.com or (609) 826-1174.

9. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” above shows when it was last revised. Continued use of our website or services means you accept the updated policy.

12. Contact us

Questions about this policy? Contact Gesser Services LLC at sbrito@gesserservicesnj.com or (609) 826-1174.