Frequently Asked Questions
What areas do you serve?
We serve Atlantic City and nearby areas in South Jersey, including Ventnor, Margate, Longport, Brigantine, Pleasantville, Absecon, Egg Harbor Township, Somers Point, Northfield, Linwood, Galloway, and Ocean City.
What services do you offer?
HVAC (residential AC and heating), commercial refrigeration (walk-in coolers/freezers, reach-ins, ice machines), commercial kitchen equipment (ovens, fryers, grills), electrical, plumbing and drains, emergency repair, and preventive maintenance.
Do you work with restaurants and commercial kitchens?
Yes. Commercial refrigeration and restaurant equipment are a core specialty. We know that every hour of downtime means lost product and sales, so we prioritize fast, clean, tested repairs.
How much does a service call cost?
Pricing depends on the service. As a guide: residential AC tune-ups are $89, residential diagnostics are $130, and commercial diagnostics are $185. Diagnostic fees are credited toward the repair when you approve it. You’ll get a clear price before we do the work — no surprises.
Do you offer emergency service?
Yes. Emergency and after-hours service is available for situations like a walk-in cooler losing temperature or no-cooling in the heat. Emergency service starts at $250. Call (609) 826-1174 — emergencies are handled by phone, not through online booking.
How does online booking work?
Pick your service and time on our booking page, then reserve with a small deposit (processed securely by Stripe). The deposit is credited toward the total price of the service. Your appointment is confirmed once the deposit is paid.
What is your cancellation policy?
Cancel or reschedule at least 24 hours before your appointment and your deposit is refunded in full. With less than 24 hours’ notice, the deposit becomes a credit you can use to reschedule.
Do you warranty your work?
Yes. Repairs include a 30-day workmanship (labor) warranty. Parts carry the manufacturer’s warranty where applicable. Details appear on your estimate or invoice.
What payment methods do you accept?
We accept secure card payments (processed by Stripe) and other methods as arranged. For many jobs a 50% deposit is due upon acceptance, with the balance due on completion.
Do you offer financing?
No. Larger jobs, like full AC replacements, are secured with a deposit that locks in your equipment price and installation date.
Do you offer maintenance plans?
Yes. Preventive maintenance plans keep your AC and commercial refrigeration running and help you avoid expensive breakdowns. Contact us for current plan options and pricing for homes, restaurants, and commercial properties.
Are you licensed and insured?
Gesser Services LLC is a registered New Jersey company. Work that requires a state trade license — such as electrical or plumbing work — is performed by licensed trade professionals. For details about licensing and insurance for your specific job, please contact us.
Is the chat assistant a real person?
Our website chat and social media messaging are answered first by an automated assistant that collects the details of your request so we can help you faster. A member of our team follows up personally, and you can ask for a person at any time.
What makes Gesser Services different?
We diagnose the cause, not just the symptom. Every job is measured, tested, and documented. Our promise: fast local response, clear diagnosis, and quality technical work.
How can I contact you?
Phone/text: (609) 826-1174 · Email: sbrito@gesserservicesnj.com · Website: gesserservicesnj.com